We are a Chinese company based in Guangzhou, China. Most of the orders will be shipped from the warehouse in Guangzhou. Some products cannot be transported by air due to the nature of the product (such as power banks). We will send them from overseas warehouses in the United States or Europe.
- United States
- Orders Under $50 - $6.99
- Orders Over $50 - Free Air Shipping
Processing time: All orders are shipped out within 48 hours of purchase. Please note we do not dispatch orders on Public Holidays.
(Note: If the product is temporarily out of stock and affects the delivery of the order, we will email you the arrival date)
Delivery Estimates: Usually within 5-15 Business Days
(Shipping times are only estimates and unfortunately, cannot be guaranteed).
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at email@example.com.
1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at firstname.lastname@example.org within 3 business days after receiving shipping.
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.
Customer Service Inquiries:
Phone number: +86 020-38104972
Monday to Friday 9am - 5pm(PST)
Address: Room 3402, Tower A, Jinzhonghuan Building, Tianhezhi Street, Tianhe District, Guangzhou City, Guangdong Province, China